Hotel Americas San Andres Islas Colombia

The staff and the food also the location

The room clean was not right, I found the room dirty, front service was poor, quite poor, people was so angry and they didnt like that I request sometime. They allow people with music quite late 1 am, and bother the rest of the rooms. and when I asked to reduce the volume they said that also they paid for the rooms??? this is the right response?